Urgent Complaint – Missing Withdrawal Despite False UTR Provided

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I am filing an urgent complaint regarding a withdrawal that remains unresolved:

Order ID: F-1840955986594521104

Date of supposed payment: 20 Aug 2025

Amount: 32000

 

Support repeatedly states the merchant confirmed payment was successful, but I have not received any funds. A UTR was later provided, but my bank officially confirmed that no such transaction exists.

 

This proves the payment was never made. I demand either:

A valid UTR with proof of transfer, or

An immediate refund.

 

If this issue is not resolved within 48 hours, I will escalate with my bank, the RBI Ombudsman, and cybercrime authorities, providing all supporting evidence including the invalid UTR and your repeated confirmations.

 

Attached Evidence:

Screenshot of UTR provided by support.

Bank’s confirmation that no such transaction exists. Password : 0713

Chat logs with BC.Game support.

 

I request your urgent attention to resolve this matter.

 

Sincerely,

User id : 18557322